Refund policy

Refund & Return Policy

Effective Date: May 2026

Petopia Innovations LLC (“Petopia”) wants our customers to feel confident when shopping with us. If you experience an issue with your order, please contact us and we will do our best to assist you.

Returns

We accept returns of unopened and unused products within 30 days of delivery.

To be eligible for a return:

Items must be unused and in original packaging
Products must not be opened or damaged
Proof of purchase may be required

Non-Returnable Items

For safety, hygiene, and quality control reasons, opened pet supplements, wellness products, and certain hygiene products are non-returnable and non-refundable unless the item arrived damaged or incorrect.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

Customers may be asked to provide:

Order number
Photos of the product
Photos of packaging or shipping damage

If approved, Petopia may offer:

Replacement product
Store credit
Refund

Refund Processing

Approved refunds are processed back to the original payment method.

Please allow several business days for your financial institution to complete the refund transaction.

Shipping Costs

Original shipping charges are generally non-refundable unless the return is due to a Petopia error.

Customers may be responsible for return shipping costs unless otherwise approved by Petopia.

Refused or Undeliverable Packages

Orders refused by the customer or returned due to incorrect shipping information may be subject to shipping and handling deductions from any eligible refund.